Client Service Analyst

Job Title- Client Service Analyst

Location- Mumbai, India

Role Description

Client Service is responsible for retaining, growing and developing strategic client relationships for a portfolio of (country, regional or global) clients for which they have primary service coverage responsibility, in line with applicable internal policies and external legal/regulatory frameworks. Work includes: Facilitating interactions with new and existing clients

Liaising with clients and supporting their account related queries

Building relationships and operations where needed

Ensuring adherence to internal policies and external legal/regulatory frameworks

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

Best in class leave policy

Gender neutral parental leaves

100% reimbursement under childcare assistance benefit (gender neutral)

Sponsorship for Industry relevant certifications and education

Employee Assistance Program for you and your family members

Comprehensive Hospitalization Insurance for you and your dependents

Accident and Term life Insurance

Complementary Health screening for 35 yrs. and above

Your key responsibilities

Ensure strict adherence to all internal and external guidelines (KYC & Money Anti Launderings, Audits)

Ensure proper monitoring of expenses and controlling costs, waiver tracking & lead management

Ensure proper display of all Regulatory Circulars in the Area

Accurate processing of all account opening forms MF applications

Voucher Management, Rules of Custodianship, Key Management guidelines, are followed without any deviation

Exception handling / deferral tracking and monitoring

Suspicious transactions, large cash txn's, NR Credits are reviewed and the necessary process is followed as per the guidelines laid

Ensure Area has a clean Mystery Shopping Audit report both by Internal as well as External auditors

Ensure proper tracking, responses and closures of all Customer Complaints within the committed TAT's.

Ensuring best in class service standards to all the Area customers by synergizing with all the channels in the Area

Ensuring proper controls and access is maintained to the Cash / Locker Area at all times. Any suspicious transaction must immediate! be reported to the supervising officer

Your skills and experience

Candidate should have excellent communication in English and well groomed.

Minimum qualification required is Graduation.

Minimum Exp should be 2 to 4 Years in relevant field.

Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

How we’ll support you

Training and development to help you excel in your career

Coaching and support from experts in your team

A culture of continuous learning to aid progression

A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.