Client Service Account Manager - Associate

Are you experienced in client service and have a can-do attitude?

Then you found the right position for you!

As a Client Service Account Manager Associate within J.P.

Morgan Payments team, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities.

Job responsibilities

• Develops, maintains and broadens partnerships with Clients; understands Clients’ business to predict their needs and provide appropriate solutions

• Becomes the Clients’ trusted adviser

• Assists in developing and executing strategic Client plans

• Promotes use of self-service tools to reduce number of Client enquiries

• Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities

• Promotes sharing of experience and best practice across the Service team

• Participates in and support TS initiatives

• Identifies opportunities for product development and enhancement

• Develops internal partnerships (e.g. Sales, Operations, Product, WSS)

• Identifies and escalate potential risk associated with Client activities

• Records all Client interactions (e.g. calls, meetings, issues, proactive communications)

Required qualifications, capabilities, and skills

• Excellent verbal and written communication skills

• Ability to work effectively under pressure whilst maintaining a professional manner

• Dual-ability to work effectively as both a team player and alone

• Demonstration of cultural sensitivity and awareness

• Proven negotiation skills

• Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines

• Ability to develop and mobilise internal networks and resources

• Ability to effectively use and manage multiple systems

• Client service and portfolio management experience

Preferred qualifications, capabilities, and skills

• Knowledge and understanding of Treasury Services products, processes and risk policies nice to have

• Additional Languages are helpful for this role but not required