Client Scheduling - Client Scheduling Representative

Providing our clients with exceptional service is the foundation of our business.

As a Client Scheduling Representative (California) , you'll be the first point of contact for attorneys, paralegals, and legal professionals looking to schedule depositions, whether virtual or in-person.

You'll become a trusted partner to our clients, expertly gathering important case details, understanding their preferences, and managing every logistical detail to ensure a smooth and professional experience.

This role is all about delivering exceptional service, building strong client relationships, and collaborating across teams to make sure nothing falls through the cracks.

What you'll get to do:

• Respond to all client requests received via email and/or phone queue timely
• Resolve issues and/or escalate as needed; collaborate with applicable departments and/or colleagues to ensure prompt and accurate resolution
• Proactively track assignment deadlines, ensuring all tasks are completed on time and any potential delays are communicated promptly to stakeholders
• Build and maintain strong relationships with and provide support to our trusted partners (reporters, agencies, videographers, interpreters, etc.) and all other outside vendors, as applicable, treating them as valued extensions of our team
• Communicate any updates or changes to orders promptly and accurately to partners, ensuring alignment and timely execution of services

The kind of teammate we’re looking for:

• Customer-focused mindset with the ability to build strong relationships, handle sensitive client needs with care, and deliver responsive, solutions-oriented service quickly and kindly with professionalism
• Thrives under pressure, loves to solve puzzles
• Confident juggling timelines, priorities, and multiple clients at once with grace
• A proactive mindset – if there’s a problem, you’re already solving it
• Comfort with technology, including proprietary software
• Clear, professional communication and excellent follow-up etiquette
• A laser-sharp eye for detail and strong organizational skills
• Familiarity with court reporting or legal services is a huge plus

We believe great work starts with feeling supported—at work and beyond.

Our comprehensive total rewards package is designed to support your health, financial well-being, career growth, and life outside of work.

• Competitive compensation & comprehensive benefits – Medical, dental, and vision coverage, plus company-paid life insurance and short- and long-term disability benefits.
• Financial wellness – A matched 401(k), earned wage access so you can access a portion of your earned pay before payday, and employee equity and referral programs.
• Work-life balance – Generous paid time off, Paid Parental Leave, tuition reimbursement, and hybrid or remote work options for many roles based on business needs.
• Mental health & wellness support – Extensive resources and benefits designed to help you feel your best and thrive personally and professionally.
• Learning & career development – Ongoing training , mentorship, and resources to help you continue building your skills and growing your career.
• A culture where you can thrive – Join an engaging, collaborative, and inclusive workplace that values curiosity, initiative, creativity, and new ideas—with unique programs like Veritext Summer Camp and Wellness Week.
• Make an impact beyond your role – Through Veritext Cares , employees have opportunities to support local causes, give back, and make a difference in the communities where we live and work.

Veritext is the global leader in technology-enabled court reporting, litigation support, and Alternative Dispute Resolution (ADR) services.

We partner with law firms, government agencies, and corporations to provide innovative solutions that help legal professionals navigate matters with greater efficiency, security, and confidence.

Our comprehensive services include court reporting, legal videography, mediation, arbitration, ombuds programs, remote solutions, and state-of-the-art conference and hearing spaces across North America.

By combining industry-leading technology with an exceptional network of professionals and unparalleled client service, Veritext continues to redefine how legal services are delivered.

At Veritext, our people are at the center of our success.

We foster a culture of collaboration, innovation, creativity, and belonging, where different perspectives, backgrounds, and experiences make us stronger.

We are committed to creating an environment where employees feel welcomed, respected, supported, and empowered to contribute.

Veritext is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status, or any other classification protected by federal, state, or local law.

Compensation ranges, when provided, represent the expected base pay range for this position.

Actual compensation may vary based on factors including relevant experience, job-related knowledge and skills, qualifications, and geographic location.

Veritext participates in E-Verify and will provide the federal government with information from your Form I-9 to confirm authorization to work in the United States.