Client Scheduling - Client Scheduling Associate

• Understand location of all parties and how all parties will connect to deposition, whether in person, remote or a combination of the two
• Be an active participant in the phone queues and/or Front mailboxes based upon Operational Excellence Role
• Meet higher Operational Excellence standards than Client Scheduling Representatives for Notice Entry, Phone Calls answered and Front Email conversations
• Identify Case connections to assignments and review Profile and Case Standing orders when scheduling
• Enter all orders for services into orders section, including but not limited to:
• Court Reporter and/or Videographer
• Remote or in-person locations and the appropriate services that go with each
• Exhibit management requirements
• Confirm assignments for the next business day
• Communicate professionally with clients, subcontractors and staff to ensure proper execution of all aspects of upcoming jobs are met
• Master new procedures and training guidelines; offer assistance and mentorship to Client Scheduling Representatives by communicating via chat
• Exhibit a deeper knowledge and familiarity with client and reporter questions, and be able to independently solve more complex scheduling questions than Client Scheduling Representatives

The kind of teammate we’re looking for:

• 2+ years of related experience
• Proficiency in MS Office required
• Proficiency in relevant software and applications
• Must possess excellent written and verbal communication skills
• Customer service oriented with strong interpersonal skills
• Dedicated professional with the ability to respond to requests promptly and accurately
• Must be detail oriented, organized and be able to multi-task
• Proactive and motivated with strong problem solving and follow up skills
• Must be able to work both independently and with a team

What’s in it for you:

• Competitive compensation and total rewards package including comprehensive medical, dental and vision insurance as well as company-paid life insurance, short-term and long-term disability insurance
• Earned wage access: get a portion of the wages you earned prior to payday
• Matched 401(k) to help you save for your future
• Hybrid or remote work structure for most roles (based on business needs)
• Healthy work-life balance: paid time off, Paid Parental Leave, tuition reimbursement and more
• Employee equity and referral programs: when we succeed, you succeed!
• Extensive mental health and wellness benefits – to help you feel your best and thrive personally and professionally
• Veritext Cares : our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work in
• Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth
• Engaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs like Veritext Summer Camp and Wellness Week – because work should be rewarding and fun!

Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America.

Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry.

Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases.

All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader.

Veritext aspires to create a community based on collaboration, innovation, creativity and belonging.

Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish.

To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard.

As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law.

Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting.

Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.

About this posting:

Compensation ranges, when noted, represent the expected base pay compensation range for this role.

Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.

Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.