Client Sales Support III
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Key skills for this role
Role Overview
The role is a fixed-term contract, hybrid, full-time position working 35 hours per week.
The position supports reporting, insights, sales enablement, and operational processes for B2B and B2C partners.
The role reports to the Manager, Strategic Relationships.
Key Skills for This Role
Full Job Posting
About Blackhawk Network
Blackhawk Network provides branded payment, reward, incentive, and loyalty solutions across multiple countries and consumer touchpoints.
Its platforms include digital gift cards, eGifts, employee rewards, and customer acquisition tools.
Role overview
The role is a fixed-term contract, hybrid, full-time position working 35 hours per week.
The position supports reporting, insights, sales enablement, and operational processes for B2B and B2C partners.
The role reports to the Manager, Strategic Relationships.
Reporting and processes
- Own sales and insight reporting for partners, including weekly trade reports and monthly trade packs.
- Review reporting processes and identify automation and streamlining opportunities.
- Identify insights that support growth and emerging gift card industry trends.
- Support campaign analysis, re-forecasting, and budgeting requirements.
Sales enablement
- Assist with new product builds.
- Support new programme launches with setup documentation and internal coordination.
- Assist with promotional campaign implementation on Cashstar B2C partner sites.
Operational support
- Create documentation for product onboarding, platform onboarding, and new programme launches.
- Provide project management support for launches and product rate change requests.
- Support ad hoc reporting, faceplate updates, ABRs, and QBRs.
- Identify process improvements for gift card programme operations.
Qualifications
- Previous sales support, operations, or data analysis experience is desirable.
- Strong written and verbal communication skills are required.
- Strong organisation, attention to detail, follow-through, independence, and collaboration are required.
- Working knowledge of Microsoft Excel, PowerPoint, and Word is required.
- Experience using AI tools to improve work, processes, or results is expected.
Workplace and schedule
- The role is hybrid and full time for 35 hours per week.
- The organisation typically expects two days per week in the office and considers flexible arrangements.
Candidate journey
- The recruitment process includes shortlisting, a screening call, interviews, and feedback or hiring.
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