Client Retention Agent ( Forex)
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Key skills for this role
About the Role
We are looking for an experienced Forex conversion and retention agent in Dubai. You will handle client retention, negotiate with clients, and build positive relationships. Requires 3+ years Forex industry experience and fluency in Hindi and English.
Key Skills for This Role
Responsibilities
- Handle client retention and conversion
- Negotiate with clients and build positive relationships
- Analyze clients, handle complaints, develop strategies to renew contracts and retain business
- Present, promote and sell products/services to existing and prospective customers
Requirements
- Fluent in Hindi and English
- Previous FOREX industry experience is a MUST (at least 3 Years)
- Excellent communication and interpersonal skills
- Ability to handle difficult clients with empathy and patience
- Proven experience as a telesales agent and call center agent with the skill to engage customer in retention
- Good organizational and time management skills
- Competence to present, promote and sell products/services using solid arguments to existing and prospective customers
- Knowledge of relevant computer software
Full Job Posting
Job Description
- We are looking for expert and motivated conversion and retention agents with at least 3 years experience and ready to join our team.
Qualification and Requirements
- Fluent in Hindi & English
- Previous FOREX industry experience is a MUST ( at least 3 Years )
- Excellent communication and interpersonal skills
- Ability to handle difficult clients with empathy and patience
- Proven experience as a telesales agent and call center agent with the skill to engage customer in retention
- Good organizational and time management skills
- Excellent skills on analyzing clients, handle complaints, developing the best strategies to renew contracts and retain business
- Competence to present, promote and sell products/ services using solid arguments to existing and prospective customers
- Knowledge of relevant computer software
Benefits
- Competitive basic salary
- Performance based incentives and bonuses
- Ongoing training and career development opportunities
- A supportive and collaborative work environment
Pay
- Pay: AED4,000.00 AED6,000.00 per month
Work Location
- In person
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