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Client Relationship Manager
Drop Courier
Dubai, UAE
Full Time
Mid
Onsite
2 weeks ago
Customer Relationship ManagementTelesalesTeam LeadershipComplaint ResolutionCRM PlatformsWhatsApp Business
Free
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Customer Relationship ManagementTelesalesTeam Leadership
About the Role
Drop Courier is hiring a Client Relationship Manager to lead customer care, re-engage lapsed clients, convert leads, and resolve complaints. Requires 2+ years in CRM, telesales, or team leadership, and experience with CRM platforms.
Key Skills for This Role
Customer Relationship ManagementTelesalesTeam LeadershipComplaint ResolutionCRM PlatformsWhatsApp Business
Responsibilities
- Run WhatsApp and call based re engagement campaigns to win back inactive clients
- Convert leads from phone, WhatsApp, and walk ins into confirmed cargo bookings
- Lead the customer care team, coach daily, run morning huddles, set weekly targets
- Own complaint resolution for damage claims, late deliveries, missing updates
Requirements
- Minimum 2 years in customer relationship management, telesales, or team leadership
- Proven track record of managing a team with measurable KPIs
- Hands on experience with CRM platforms like Zoho, Salesforce, HubSpot, or Microsoft Dynamics
- Experience with WhatsApp Business, Google Sheets, or CRM tools
- Good Communication in English & Malayalam
- Strong leadership and ability to motivate a team
- Data driven mindset
Full Job Posting
Company Description
- Drop Courier is a growing logistics and delivery services provider focused on reliable, time sensitive shipments in Dubai and across the region.
- The organization is dedicated to offering efficient, customer centered courier solutions for individuals and businesses.
Role Description
- Bring back lapsed customers – Run WhatsApp and call based re engagement campaigns to win back inactive clients and grow monthly retention.
- Turn enquiries into bookings – Convert leads from phone, WhatsApp, and walk ins into confirmed cargo bookings, with zero lead left unattended beyond 24 hours.
- Lead the customer care team – Coach daily, run morning huddles, set weekly targets, and hold the team accountable for results.
- Own complaint resolution – Be the go to person for tough complaints — damage claims, late deliveries, missing updates — and fix them fast, with empathy.
Required Qualifications
- Minimum 2 years in customer relationship management, telesales, or team leadership.
- Proven track record of managing a team with measurable KPIs.
- Hands on experience with CRM platforms like Zoho, Salesforce, HubSpot, or Microsoft Dynamics to manage leads, track follow ups, and drive conversions.
- Experience with WhatsApp Business, Google Sheets, or CRM tools.
- Good Communication in English & Malayalam.
- Strong leadership — able to motivate a team and hold them accountable to targets.
- Data driven mindset — tracks numbers, identifies patterns, acts quickly.
What We Offer
- Competitive base salary + performance based commission (details discussed at interview).
- Commission on customer retention conversions and new booking targets.
- Monthly performance bonus when all KPIs are met.
- Annual salary increment based on performance review.
- UAE company visa + medical insurance.
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