indeed
Client Relationship Manager
Global Surf IT Pvt Ltd
Dubai, UAE
Full Time
Mid
Onsite
AED 7,000/month / month
2 weeks ago
Account ManagementCustomer Relationship ManagementSalesZoho CRMUpsellingCross selling
Free
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Account ManagementCustomer Relationship ManagementSales
About the Role
Global Surf IT Pvt Ltd seeks a Client Relationship Manager to build and maintain strong relationships with AMC clients, ensure customer satisfaction, and drive sales. The role involves managing renewals, upselling IT solutions, and coordinating with internal teams.
Key Skills for This Role
Account ManagementCustomer Relationship ManagementSalesZoho CRMUpsellingCross selling
Responsibilities
- Build and maintain strong relationships with AMC clients
- Manage AMC renewals and identify upselling opportunities
- Maintain accurate records in Zoho CRM
Requirements
- 1 year of account management experience
- Experience in IT services or AMC industry
Full Job Posting
Company Overview
- Company Name: GS IT
- Location: Dubai Silicon Oasis
Job Responsibilities
- Build and maintain strong relationships with AMC clients to ensure customer satisfaction and long term retention.
- Act as the main point of contact for client queries, escalations, renewals, service discussions, and account management matters.
- Research and understand client IT needs, business goals, and service expectations to pitch new business and deliver suitable solutions.
- Conduct regular client follow ups, service feedback meetings, and account reviews to ensure active client engagement.
- Manage AMC renewals through timely follow up, proper documentation, and successful closure to support client retention.
- Identify upselling and cross selling opportunities for IT products, AMC services, managed services, and related solutions.
- Acquire new AMC clients and contribute toward achieving assigned sales targets.
- Manage onboarding, billing coordination, and handover of new AMC clients to internal teams.
- Maintain a strong sales pipeline and contribute toward achieving team sales targets.
- Coordinate with technical support, sales, operations, finance, and project teams to ensure smooth service delivery.
- Monitor SLA adherence and follow up on service issues until resolution.
- Prepare and share proposals, quotations, renewal agreements, service reports, and account review documents.
Experience
- Account management: 1 year (Preferred)
Pay
- Up to AED 7,000.00 per month
Work Location
- In person
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