workable

Client Relations Manager

Aristotle

USA

Full-time

Mid · 2+ years experience

Hybrid

USD 60000-72000 yearly / year

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Key skills for this role

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Serve as the primary point of contact and overall relationship manager for assigned customers.
Measure and monitor ongoing customer satisfaction and identify and deliver programs to increase satisfaction when necessary.
Provide strategic guidance to customers on the implementation of their PAC and/or advocacy programs.
Counsel clients on PAC and/or advocacy best practices for achieving legislative, membership and/or communications goals.
Write newsletters, calls to action, or web content for clients as needed.
Serve as the project manager for the setup and launch of the client’s PAC and/or advocacy software suite.
Train clients on the proper use of the PAC and/or advocacy software to meet their program goals and objectives.
Serve as the liaison between the customer and the internal technical teams and translate general business requirements into high level technical specifications.
Document custom technical product requirements originating from clients and test those custom features once deployed by the development team.
Identify and pursue upsell opportunities.
Attend events and conferences as a representative of the company and the department.
Salary Range: $60k-$72k per year

BA/BS in political science, communications, business, international affairs or related field preferred.
2-5 years of relevant work experience.
Proven track record in the area of customer relationship management.
Professional and interpersonal skills required to develop and foster positive relationships.
Project management proficiency.
Technical proficiency in the areas of web based applications.
Basic HTML knowledge.
Outstanding communication skills (both verbal and written).
Excellent analytical and organizational skills.

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