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Client Relations Executive for HAVN
SmartCrowd
Dubai, UAE
Full Time
Mid
Onsite
1 weeks ago
Client Relationship ManagementCRM SoftwareCommunicationReportingLead ManagementProblem Solving
Free
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Client Relationship ManagementCRM SoftwareCommunication
About the Role
SmartCrowd is hiring a Client Relations Executive for HAVN to manage landlord relationships, ensure portfolio growth and retention, and handle lead management. The role requires strong communication, CRM proficiency, and a commitment to operational excellence.
Key Skills for This Role
Client Relationship ManagementCRM SoftwareCommunicationReportingLead ManagementProblem Solving
Responsibilities
- Act as the primary point of contact for landlords, providing consistent performance, occupancy, and review updates
- Schedule and conduct regular check ins with key landlords to foster long term partnerships
- Escalate concerns to the GRE and Operations teams promptly to ensure swift resolution
- Proactively identify landlord dissatisfaction before escalation or complaints arise
- Maintain a risk status for each landlord (Healthy / Watch / At Risk) to ensure targeted retention efforts
- Maintain the CRM with accurate notes, follow ups, and current communication stages
- Submit comprehensive weekly reports on portfolio performance
- Maintain real time updates in Monday.com or designated CRM systems
- Confirm operational readiness before and during the onboarding process for all new units
- Maintain professional communication and appearance in all interactions
Requirements
- Ability to work 6 days a week, with daily working hours from 8 am to 5 pm
- Strong communication and relationship management skills
- Proficiency in CRM systems and reporting tools
- Ability to manage multiple priorities and maintain attention to detail
Full Job Posting
Overview
- The Client Relations Executive is responsible for growing HAVN's managed portfolio, ensuring retention and satisfaction of existing landlords through structured communication, data driven performance updates, and proactive issue management.
Key Responsibilities
- Existing Landlord Relationship Management: Act as the primary point of contact for landlords, providing consistent performance, occupancy, and review updates; Schedule and conduct regular check ins with key landlords to foster long term partnerships; Escalate concerns to the GRE and Operations teams
- Lead Management & Follow Up Discipline: Maintain the CRM with accurate notes, follow ups, and current communication stages; Ensure the CRM reflects the required minimum follow up attempts per lead to maximize conversion.
- Reporting & Internal Coordination: Submit comprehensive weekly reports on portfolio performance; Maintain real time updates in Monday.com or designated CRM systems; Confirm operational readiness before and during the onboarding process for all new units.
- Brand Representation & Professionalism: Maintain professional communication and appearance in all interactions; Represent HAVN honestly, clearly, and in alignment with company values.
- Coordination & Operational Standards: Ensure zero tolerance for misrepresentation of services, unauthorized incentives, or falsified data; Adhere to strict approval workflows; Maintain 100% compliance with all Standard Operating Procedures (SOPs); Follow the "Guest First" principle.
Requirements
- This role is subject to company attendance policy and requires working 6 days a week, with daily working hours from 8 am to 5 pm.
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