indeed
Client Relations Executive for HAVN
SmartCrowd
Dubai, UAE
Full Time
Mid
Onsite
1 weeks ago
CRMMonday.comClient Relationship ManagementCommunicationReportingEscalation Management
Free
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CRMMonday.comClient Relationship Management
About the Role
SmartCrowd is seeking a Client Relations Executive to manage landlord relationships for its HAVN brand. The role involves ensuring landlord retention and satisfaction through structured communication, performance updates, and issue resolution.
Key Skills for This Role
CRMMonday.comClient Relationship ManagementCommunicationReportingEscalation Management
Responsibilities
- Act as primary point of contact for landlords, providing performance and occupancy updates
- Schedule and conduct regular check ins with key landlords
- Escalate concerns to GRE and Operations teams for resolution
- Maintain risk status for each landlord (Healthy/Watch/At Risk)
- Maintain CRM with accurate notes and follow ups
- Submit weekly reports on portfolio performance
Requirements
- Experience in client relations or account management
- Proficiency in CRM systems
- Strong communication and interpersonal skills
- Ability to work 6 days a week, 8am to 5pm
Full Job Posting
Role Overview
- The Client Relations Executive is responsible for growing HAVN’s managed portfolio, ensuring retention and satisfaction of existing landlords through structured communication, data driven performance updates, and proactive issue management.
Key Responsibilities
- Act as the primary point of contact for landlords, providing consistent performance, occupancy, and review updates.
- Schedule and conduct regular check ins with key landlords to foster long term partnerships.
- Escalate concerns to the GRE and Operations teams promptly to ensure swift resolution.
- Proactively identify landlord dissatisfaction before escalation or complaints arise.
- Maintain a risk status for each landlord (Healthy / Watch / At Risk) to ensure targeted retention efforts.
- Ensure landlords receive clear, detailed explanations for all operational updates or issues.
- Take full ownership of landlord escalations until resolution is confirmed.
- Maintain the CRM with accurate notes, follow ups, and current communication stages.
- Ensure the CRM reflects the required minimum follow up attempts per lead to maximize conversion.
- Submit comprehensive weekly reports on portfolio performance.
- Maintain real time updates in Monday.com or designated CRM systems.
- Confirm operational readiness before and during the onboarding process for all new units.
Work Requirements
- This role is subject to company attendance policy and requires working 6 days a week, with daily working hours from 8 am to 5 pm.
Brand Representation & Professionalism
- Maintain professional communication and appearance in all interactions.
- Represent HAVN honestly, clearly, and in alignment with company values.
Coordination & Operational Standards
- Ensure zero tolerance for misrepresentation of services, unauthorized incentives, or falsified data.
- Adhere to strict approval workflows; no authority to approve discounts or contract deviations without Managing Director approval.
- Maintain 100% compliance with all Standard Operating Procedures (SOPs).
- Follow the 'Guest First' principle, ensuring landlord commitments do not compromise the guest experience.
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