Client Relations Executive
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Key skills for this role
About the Role
Walam Decoration Design & Implementation LLC seeks a Client Relations Executive to serve as the primary front-facing representative, managing client relationships from initial enquiry through post-project feedback.
Key Skills for This Role
Responsibilities
- Manage incoming calls, emails, WhatsApp messages, website enquiries, social media messages and visitors, ensuring professional and timely response
- Record each enquiry, understand the requirement and direct it to the appropriate team member while retaining responsibility for follow up
- Build and maintain professional relationships with clients, consultants, contractors, interior designers and referral partners
- Act as central point of contact for general client communication and ensure concerns, requests and complaints are properly addressed
- Coordinate general client updates, meetings, site communication and follow up actions throughout the project
- Follow up with estimating, design, procurement, production, projects and finance teams on client related matters
- Track pending actions, approvals and commitments, and escalate delays or unresolved issues to management
- Monitor and respond to general enquiries received through social media and the company website
- Maintain the company profile, portfolio, website information and communication calendar
- Ensure the company presents a professional, consistent and high quality image across all client facing channels
- Coordinate approved photographers, website developers, graphic designers and other service providers to maintain the company’s image
Requirements
- 3 6 years of experience in client relations, customer experience, joinery, fit out, construction, interior design, real estate, luxury services or related field
- UAE experience strongly preferred
- Excellent written and spoken English
- Arabic strongly preferred
- Strong client handling, organization and follow up skills
- Experience managing calls, emails, WhatsApp, social media and client databases
- Comfortable dealing with premium clients, consultants, contractors and designers
- Experience coordinating external agencies or service providers preferred
- UAE driving licence preferred
Full Job Posting
Company Description
- Walam Decoration Design & Implementation LLC specializes in crafting bespoke wood interiors with a strong focus on quality and detail.
- The company is dedicated to delivering tailored interior solutions that reflect each client’s vision and functional needs.
Role Summary
- The Client Relations Executive will serve as the company’s primary front facing representative and central point of contact for prospective clients, existing clients, consultants, contractors, designers, visitors and external partners.
- The role manages the complete client journey and relationship from initial enquiry through to post project feedback. It also coordinates the company’s external communications, including social media, website updates, project photography and external service providers.
Key Responsibilities
- Manage incoming calls, emails, WhatsApp messages, website enquiries, social media messages and visitors, ensuring a professional and timely response.
- Record each enquiry, understand the requirement and direct it to the appropriate team member while retaining responsibility for follow up.
- Build and maintain professional relationships with clients, consultants, contractors, interior designers and referral partners.
- Act as the central point of contact for general client communication and ensure concerns, requests and complaints are properly addressed.
- Coordinate general client updates, meetings, site communication and follow up actions throughout the project.
- Follow up with estimating, design, procurement, production, projects and finance teams on client related matters.
- Track pending actions, approvals and commitments, and escalate delays or unresolved issues to management.
- Monitor and respond to general enquiries received through social media and the company website.
- Maintain the company profile, portfolio, website information and communication calendar.
- Ensure the company presents a professional, consistent and high quality image across all client facing channels, including meetings, presentations, proposals, social media, website and project photography.
- Coordinate approved photographers, website developers, graphic designers and other service providers to maintain the company’s image, positioning and presentation standards.
Qualifications
- 3 6 years of experience in client relations, customer experience, joinery, fit out, construction, interior design, real estate, luxury services or a related field.
- UAE experience strongly preferred.
- Excellent written and spoken English. Arabic is strongly preferred.
- Strong client handling, organization and follow up skills.
- Experience managing calls, emails, WhatsApp, social media and client databases.
- Comfortable dealing with premium clients, consultants, contractors and designers.
- Experience coordinating external agencies or service providers is preferred.
- UAE driving licence is preferred.
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