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Client Relation/ Client Experience Executive -Operations
Telrad Solutions
Bengaluru, IND
Full-time
Mid · 3+ years experience
Onsite
Discovered 3 weeks ago
Free
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We are seeking a proactive and client-focused Accounts Executive – Operations to join our Support Operations team. In this role, you will oversee end-to-end client relationship management, resolve operational issues, and ensure timely case deliveries within defined Turnaround Time (TAT). You’ll be the primary point of contact between clients and internal departments.
Full Job Posting
Job Overview
We are seeking a proactive and client-focused Accounts Executive – Operations to join our Support Operations team. In this role, you will oversee end-to-end client relationship management, resolve operational issues, and ensure timely case deliveries within defined Turnaround Time (TAT). You’ll be the primary point of contact between clients and internal departments.
1. Client Relationship Management
Build and nurture strong, long-term relationships with clients.
Understand client objectives, expectations, and operational needs.
Act as the single point of contact for all client communications.
2. Issue Resolution
Proactively identify and address client concerns.
Work closely with clients to develop effective solutions.
Escalate unresolved issues to senior management when necessary.
3. Troubleshooting
Investigate discrepancies and operational problems.
Coordinate with the technical support team to resolve client-reported issues.
Ensure quick turnaround and follow-ups.
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