jazzhr
Client Registration Assistant
Fonemed
Remote, CAN
Full-time
Mid
Remote
CAD 18.2-18.2 hourly / hour
Discovered 2 weeks ago
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Key Skills for This Role
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Full Job Posting
- Must be comfortable as the first point of contact for all medicals calls, including mental health and crisis intervention calls
- Follow the established protocols and procedures when speaking with patients and documenting calls appropriately
- Obtain key demographic and health related information and register this information accurately into our software programs for follow up by our clinicians
- Direct callers to our Registered Nurses, Nurse Practitioners, and/or other Clinicians in an appropriate manner
- Take notice of injury reports from patients using our process, procedures, and software
- Book and confirm patient appointments with Nurse Practitioners and physician practices
- Perform minor technical trouble shooting of the patient portals (Example: password resets or patient registration assistance)
- Monitor biometric alerts from patients within our software system and call patients to determine if they need follow-up from one our clinicians
- Conduct follow up customer service feedback surveys.
- Minimum education level of a High School Diploma
- Office administration or medical office administration certificate or diploma is considered an asset
- Previous experience in customer service and/or a call center environment preferred
- Excellent communication skills
- Previous experience working professionally with computers and software programs
- Professional, respectful, and friendly approach
- Empathetic, patient, and compassionate
- Calm demeanor and ability to stay calm in stressful situations
- Ability to talk to patients in a wide variety of medical situations including those experiencing a mental health crisis
- Ability to work in a very fast paced and busy environment
- Ability to handle upset patients at times and de-escalate upset patients
- Must be able to provide a clear criminal background check
- $18.20/hour starting rate of pay with annual increases
- Additional $2.00/hour for night shifts, $1.00/hour for weekend shifts and $3.00/hour for weekend night shifts if applicable
- Work from home
- Paid training
- Performance incentives
- Supportive team environment
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