Client Operations Specialist

Lead day-to-day project management for partner implementations, including project plans, workstreams, timelines, milestones, dependencies, and open items across Chamber teams and external partners.

Support implementations from contract execution through launch by tracking decisions, coordinating follow-ups, and ensuring outstanding needs are addressed in a timely manner.

Own intake and documentation for incoming partner requests, ensuring priorities are clearly defined, next steps are documented, and stakeholders have visibility into progress.

Identify partner risks, blockers, or gaps early and escalate appropriately to keep work moving forward.

Partner closely with the Head of Implementation and Corporate Initiatives to drive payer satisfaction and support successful client outcomes.

Prepare clear, polished partner-facing materials, including project plans, presentation decks, meeting notes, and decision logs.

Participate in payer calls to manage deliverables, document decisions, confirm ownership, and coordinate next steps.

Build relationships with payer stakeholders and lead weekly check-ins to track progress, resolve open items, and maintain alignment on key priorities.

Communicate status updates in a thoughtful, concise, and timely manner to both internal and external stakeholders.

Partner closely with Clinical, Operations, Finance, Provider Operations, Legal, and other cross-functional teams to coordinate implementation workstreams and resolve issues as they arise.

Support post-launch account management activities, including monitoring data feeds, tracking reporting needs, and managing operational follow-ups.

Help build Chamber’s partner implementation playbook by documenting repeatable steps, lessons learned, templates, and best practices as the organization scales.

Recommend process improvements that increase clarity, efficiency, and consistency across partner implementations.

Develop a comprehensive understanding of Chamber’s active payer partnerships and establish trusted relationships with primary payer and internal stakeholders.

Own end-to-end project plans, documentation, and action-item tracking for at least one payer partner.

Foster cross-functional relationships and alignment with our Clinical, Operations, Finance, Provider Operations, Legal, and Partner Success teams.

Institute a structured operating cadence for implementation status reporting, risk mitigation, and cross-functional follow-through.

Our values guide how we lead, collaborate, and care:

Low Ego: We stay grounded, curious, and open to feedback.

Empathy: We build trust through compassion and thoughtful communication.

Courage: We take action, think critically, and challenge ideas respectfully.

Ownership: We follow through with integrity and hold ourselves to high standards.

Grit: We push through ambiguity, move with urgency, and solve problems with horsepower and heart.