Client Operations Manager (FTC)
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Key skills for this role
Role Overview
Dentsu is hiring a Client Operations Manager on a fixed-term contract for its Hospitality and Events department in London.
The role leads day-to-day management and delivery across two major client accounts, including campaigns, hospitality programmes, and activation workstreams.
The position acts as the operational lead and provides guidance and support to junior team members.
Key Skills for This Role
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About Dentsu and MKTG
Dentsu is an integrated growth and transformation partner operating across media, customer experience management, creative, and business transformation.
MKTG Sports and Entertainment is a global agency delivering sports and entertainment marketing solutions across strategy, measurement, content, hospitality, and events.
Role Overview
Dentsu is hiring a Client Operations Manager on a fixed-term contract for its Hospitality and Events department in London.
The role leads day-to-day management and delivery across two major client accounts, including campaigns, hospitality programmes, and activation workstreams.
The position acts as the operational lead and provides guidance and support to junior team members.
Key Responsibilities
- Serve as the primary day-to-day contact for assigned client accounts and maintain trusted relationships.
- Plan, deliver, and track multiple campaigns and ticketing programmes across two major client accounts.
- Produce client reports, ticket and campaign updates, performance summaries, and status documents.
- Guide and support junior team members across account and project activity.
- Build relationships with clients, suppliers, rights holders, other client agencies, and internal stakeholders.
Skills and Qualifications
- Proven experience in client services, account management, project management, or operations management within sports marketing, events, ticketing, sponsorship, or agency environments.
- Ability to manage multiple projects, campaigns, and ticket allocations simultaneously.
- Strong client relationship management skills with experience engaging senior stakeholders.
- Excellent project management, organisational, and prioritisation skills.
- Strong analytical and reporting capabilities with high attention to detail.
- Experience leading or mentoring junior team members.
- Exceptional written and verbal communication skills.
Contract Details
- The role is offered as a fixed-term contract.
- The listed location is London and the brand is MKTG Sports.
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