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Client Onboarding Specialist
Mozn
Riyadh, KSA
Full-time
Senior
Onsite
Discovered 3 days ago
Client onboardingCustomer successImplementation coordinationProject managementCustomer trainingStakeholder coordination
Free
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Role Overview
The Client Onboarding Specialist will deliver a seamless onboarding experience for FOCAL customers.
The role covers platform implementation, user enablement, and go-live readiness.
Key Skills for This Role
Client onboardingCustomer successImplementation coordinationProject managementCustomer trainingStakeholder coordination
Full Job Posting
About Mozn
Mozn is an Enterprise AI company focused on Financial Crime Prevention and Enterprise Knowledge Intelligence.
The company builds AI products intended to deliver business value, trust, and augmented intelligence.
About the Role
The Client Onboarding Specialist will deliver a seamless onboarding experience for FOCAL customers.
The role covers platform implementation, user enablement, and go-live readiness.
What You'll Do
- Own the end-to-end onboarding journey for FOCAL clients and serve as the primary contact from kickoff to go-live.
- Deliver platform training and coordinate internal teams so onboarding workstreams remain on schedule.
- Track and resolve technical inquiries, feature requests, and configuration issues, escalating them to the appropriate owner.
- Maintain onboarding documentation and status tracking across active client portfolios.
- Manage multiple concurrent onboardings and prioritize across different timelines and levels of complexity.
- Hand off completed onboardings to Customer Success after go-live with full context transfer.
- Identify recurring blockers or process gaps and propose improvements.
Requirements
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