Client Onboarding Specialist
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Key skills for this role
Role Overview
The Client Onboarding Specialist delivers seamless onboarding for FOCAL customers.
The role is the primary client contact through platform implementation, user enablement, and go-live readiness.
Key Skills for This Role
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About MOZN
MOZN is an Enterprise AI company focused on Financial Crime Prevention and Enterprise Knowledge Intelligence.
The company describes a collaborative culture focused on trusted, high-impact AI and intelligent enterprises.
About the role
The Client Onboarding Specialist delivers seamless onboarding for FOCAL customers.
The role is the primary client contact through platform implementation, user enablement, and go-live readiness.
What you will do
- Own the end-to-end onboarding journey for FOCAL clients.
- Act as the primary client contact from kickoff to go-live.
- Deliver platform training sessions to client teams.
- Coordinate internal teams so workstreams remain on schedule.
- Track and resolve technical inquiries, feature requests, and configuration issues.
- Maintain onboarding documentation and status tracking for active clients.
- Manage multiple concurrent onboardings across varying timelines and complexity.
- Hand off completed onboardings to Customer Success after go-live.
- Identify recurring blockers or process gaps and propose improvements.
Requirements
- 2–5 years of experience in client onboarding, customer success, implementation, project coordination, account management, or a similar customer-facing role.
- Experience managing customer onboarding projects and coordinating multiple stakeholders.
- Strong communication and interpersonal skills.
- Excellent organizational and project management skills with attention to detail.
- Ability to manage multiple onboarding projects while meeting deadlines and maintaining customer satisfaction.
- Experience delivering customer training, workshops, or user enablement programs.
- Fluency in written and spoken Arabic and English is required.
- Experience in AML, fraud prevention, financial crime, risk management, FinTech, or financial services is a strong plus.
Benefits
- The role offers responsibility, autonomy, competitive compensation, top-tier health insurance, and a collaborative workplace.
- The company describes a dynamic environment alongside experienced AI professionals.
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