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Client Onboarding Specialist
Piper Companies
Raleigh, UAE
Full Time
Entry
Hybrid
4 weeks ago
Customer ServiceAccount ManagementCommunicationOrganizationTime ManagementTechnical Proficiency
Free
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Customer ServiceAccount ManagementCommunication
About the Role
Piper Companies is looking for a Client Onboarding Specialist to lead onboarding sessions for new clients transitioning to a technology platform. The role requires strong customer-facing skills and technical proficiency to ensure a seamless client experience.
Key Skills for This Role
Customer ServiceAccount ManagementCommunicationOrganizationTime ManagementTechnical Proficiency
Responsibilities
- Lead onboarding sessions for new clients transitioning to the platform.
- Configure client accounts and ensure proper system setup.
- Educate clients on platform features and functionality.
- Partner with internal teams to ensure timely and accurate onboarding execution.
- Monitor client satisfaction and proactively address any concerns.
Requirements
- 1–3 years of experience in onboarding, account management, or client success
- Strong interpersonal and customer facing skills
- Technically proficient with the ability to learn systems quickly
- Excellent communication, organization, and time management skills
- Ability to thrive in a collaborative, fast paced environment
Full Job Posting
Role Overview
- Piper Companies is seeking a Client Onboarding Specialist to support an enterprise organization within the technology services sector.
- The Client Onboarding Specialist will focus on successfully onboarding customers onto a new platform, ensuring a seamless transition and delivering an exceptional client experience from kickoff through completion.
Responsibilities of the Client Onboarding Specialist
- Lead onboarding sessions for new clients transitioning to the platform.
- Configure client accounts and ensure proper system setup.
- Educate clients on platform features and functionality.
- Partner with internal teams to ensure timely and accurate onboarding execution.
- Monitor client satisfaction and proactively address any concerns.
Qualifications of the Client Onboarding Specialist
- 1–3 years of experience in onboarding, account management, or client success.
- Strong interpersonal and customer facing skills.
- Technically proficient with the ability to learn systems quickly.
- Excellent communication, organization, and time management skills.
- Ability to thrive in a collaborative, fast paced environment.
Compensation for the Client Onboarding Specialist includes
- Salary range: $50,000 – $65,000 depending on experience.
- Hybrid schedule (1 day onsite per week in RTP, NC).
- Comprehensive benefits package including medical, dental, vision, and PTO.
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