Client Onboarding Specialist - FOCAL
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Key skills for this role
About the Role
MOZN is looking for a Client Onboarding Specialist to own the end-to-end onboarding journey for FOCAL customers. The role involves delivering platform training, coordinating with internal teams, and ensuring successful go-live.
Key Skills for This Role
Responsibilities
- Own the end to end onboarding journey for FOCAL clients
- Act as the primary point of contact for clients throughout the entire onboarding process, from kickoff to go live
- Deliver platform training sessions to client teams
- Coordinate with internal teams to ensure all workstreams move forward on schedule
- Track and resolve technical inquiries, feature requests, and configuration issues raised during onboarding
- Maintain accurate onboarding documentation and status tracking across all active clients
- Manage multiple concurrent client onboardings, prioritizing effectively across varying timelines and complexity
- Hand off completed onboardings smoothly to the Customer Success team post go live
- Identify recurring onboarding blockers or process gaps and propose improvements
Requirements
- 2–5 years of experience in Client Onboarding, Customer Success, Implementation, Project Coordination, Account Management, or similar customer facing role
- Experience managing customer onboarding projects and coordinating multiple stakeholders simultaneously
- Strong communication and interpersonal skills
- Excellent organizational and project management skills with strong attention to detail
- Ability to manage multiple onboarding projects concurrently while meeting deadlines
- Experience delivering customer training sessions, workshops, or user enablement programs
- Fluency in both Arabic and English (written and spoken)
- Experience in AML, Fraud Prevention, Financial Crime, Risk Management, FinTech, or Financial Services is a strong plus
Full Job Posting
About The Role
- We are looking for a Client Onboarding Specialist to join our team and help deliver a seamless onboarding experience for FOCAL customers.
- In this role, you will be the primary point of contact for clients throughout their onboarding journey, ensuring successful platform implementation, user enablement, and go live readiness.
What You'll Do
- Own the end to end onboarding journey for FOCAL clients.
- Act as the primary point of contact for clients throughout the entire onboarding process, from kickoff to go live.
- Deliver platform training sessions to client teams.
- Coordinate with internal teams to ensure all workstreams move forward on schedule.
- Track and resolve technical inquiries, feature requests, and configuration issues raised during onboarding, escalating to the right internal owner.
- Maintain accurate onboarding documentation and status tracking across all active clients in your portfolio.
- Manage multiple concurrent client onboardings, prioritizing effectively across varying timelines and complexity.
- Hand off completed onboardings smoothly to the Customer Success team post go live, with full context transfer.
- Identify recurring onboarding blockers or process gaps and propose improvements.
Qualifications
- 2–5 years of experience in Client Onboarding, Customer Success, Implementation, Project Coordination, Account Management, or a similar customer facing role.
- Experience managing customer onboarding projects and coordinating multiple stakeholders simultaneously.
- Strong communication and interpersonal skills, with the ability to build trusted relationships with customers and internal teams.
- Excellent organizational and project management skills with strong attention to detail.
- Ability to manage multiple onboarding projects concurrently while meeting deadlines and maintaining a high level of customer satisfaction.
- Experience delivering customer training sessions, workshops, or user enablement programs.
- Fluency in both Arabic and English (written and spoken) is required.
- Experience in AML, Fraud Prevention, Financial Crime, Risk Management, FinTech, or Financial Services is a strong plus.
Why Mozn?
- You will be at the forefront of an exciting time for the Middle East, joining a high growth rocket ship in an exciting space.
- You will be given a lot of responsibility and trust.
- The fundamentals will be taken care of: competitive compensation, top tier health insurance, and an enabling culture.
- You will enjoy a fun and dynamic workplace working alongside some of the greatest minds in AI.
- We believe strength lies in difference, embracing all for who they are and empowered to be the best version of themselves.
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