Client Onboarding Project Manager

Manage end-to-end client onboarding projects from handoff through launch and transition to ongoing support

Lead cross-functional execution across Sales, Client Success, Configuration, Operations, Compliance, and other stakeholders, driving accountability, resolving roadblocks, and ensuring onboarding milestones stay on track

Track and drive completion of all required launch activities/materials, ensuring key milestones are met on time

Maintain project timelines, dependencies, and status visibility across multiple concurrent launches

Ensure readiness for client kickoff, implementation, training, and post-launch activities

Provide status updates on key launches to leadership, raising red flags when necessary

Support accurate tracking of project status in internal systems and tools

Proactively identify risks, blockers, and delays escalating when needed and facilitating timely decisions to keep projects moving forward

Ensure a consistent and high-quality client onboarding experience, recommending improvements to leadership

Client onboardings are delivered on time and with minimal execution gaps

Streamlined sales to client success handoff, reducing data gaps

Strong alignment and accountability across internal teams

All internal and external stakeholders have clear visibility into project status and progress at all times

Smooth and consistent onboarding experience for clients

Improved efficiency and scalability of the onboarding process

3–7 years of experience in Project Management, Operations, Client Onboarding, or similar roles