Client Onboarding Associate

Please note this is a 24 month fixed term contract.

What you will do

• Prepare and coordinate digital and physical client onboarding documentation across a range of account structures and entity types.
• Identify documentation and information requirements upfront to support timely account opening.
• Review returned documentation for completeness, accuracy and consistency before submission to Operations.
• Manage outstanding information and documentation gaps, proactively following up with relevant stakeholders to keep onboarding progressing.
• Support the collection, review and recording of KYC information, including customer identification, beneficial ownership, Source of Wealth and Source of Funds documentation.
• Review FATCA and CRS documentation and assist with complex client structures, escalating issues where appropriate.
• Identify potential onboarding risks, inconsistencies and red flags, including links to higher-risk jurisdictions, industries or activities, and escalate in line with established procedures.
• Provide practical onboarding support and guidance to Advisers and Associates.
• Partner with Operations, Financial Crime and other stakeholders to resolve onboarding and compliance-related matters.
• Contribute to process improvements, using technology, automation and AI-enabled tools to improve quality, efficiency and the client experience.

Your skills, experience and qualification

• Experience in client services, operations or similar roles within a professional environment.
• Understanding of client onboarding and service delivery processes.
• Strong attention to detail with the ability to review and validate information accurately.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong communication and interpersonal skills with the ability to build effective stakeholder relationships.
• Experience or strong working knowledge of KYC, AML/CTF and client due diligence requirements within a financial services or wealth management environment.
• Practical exposure to customer identification, beneficial ownership, complex client structures, Source of Wealth and Source of Funds requirements is highly regarded.
• Relevant tertiary qualification in Business, Commerce or a related field (preferred)

Your development