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Key skills for this role
• Manage a portfolio of clients, ensuring high levels of satisfaction, retention, and engagement.
• Act as the primary day-to-day contact, building trusted relationships with key stakeholders.
• Conduct regular client check-ins, reviews, and renewal conversations.
• Identify opportunities for upsell and cross-sell that align with client needs and add genuine value.
• Maintain accurate and up-to-date CRM records to support forecasting and visibility.
• Work towards individual and team retention and growth targets.
• Proactively identify risks of churn and support mitigation strategies.
• Assist with commercial negotiations and renewal processes.
• Support the Client Manager Team Leader with reporting and pipeline updates.
• Work closely with the Client Manager Team Leader for coaching, development, and performance support.
• Collaborate with internal teams including Product, Operations, Service Delivery, and Marketing to ensure seamless client experiences.
• Support follow-up on marketing campaigns and ABM initiatives.
• Contribute to a positive, collaborative, and high-performing team culture.
• Take ownership of personal growth, actively seeking feedback and training.
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More from this employer
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• Client-centric mindset with a passion for delivering exceptional service.
• Strong relationship builder with natural rapport and credibility.
• Results driven with a strong sense of accountability.
• Positive, motivated, and enthusiastic approach to work.
• Collaborative team player who contributes to a supportive team environment.
• Organised, detail oriented, and able to manage competing priorities effectively.
Parent group profile
UK private employment law, HR, health and safety, and cyber-resilience consultancy serving employers and organisations.
Visit parent group websiteFull-time
Entry
Hybrid
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