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Client Manager
Aon Qatar LLC
Doha, QAT
Full Time
Mid
1 months ago
Employee BenefitsClient ManagementInsurance BrokingClaims HandlingNegotiationRelationship Building
Free
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Employee BenefitsClient ManagementInsurance Broking
About the Role
Aon Qatar LLC is seeking a Client Manager for Employee Benefits in Doha. The role involves managing a portfolio of corporate clients, advising on benefits strategy, and placing insurance programmes.
Key Skills for This Role
Employee BenefitsClient ManagementInsurance BrokingClaims HandlingNegotiationRelationship Building
Responsibilities
- Own and manage a portfolio of Employee Benefits clients, delivering proactive, high quality advice and service.
- Build strong client relationships through regular meetings, understanding their business and workforce needs.
- Design, market and place Employee Benefits insurance programmes: prepare presentations, obtain and negotiate quotations, compare terms and secure coverage.
- Manage end to end policy administration and compliance activities, including KYC/AML, documentation, endorsements.
- Oversee claims for your clients, coordinating notifications, follow up with insurers/adjusters and driving timely resolution.
- Ensure timely premium/fee collection and accurate account handling.
- Collaborate with colleagues and underwriters to deepen existing relationships and generate new business opportunities.
Requirements
- Solid experience in Employee Benefits (e.g., group medical, life, disability) within an insurance broker or insurer environment
- Proven track record in client management/account management for corporate clients
- Experience designing, marketing and placing EB programmes, including renewals and mid term changes
- Hands on experience with claims handling/coordination for EB schemes
- Familiarity with Qatar insurance market and regulatory environment (e.g., QFCRA)
- Experience working to compliance, KYC/AML and documentation standards
- Strong relationship building and stakeholder management skills
- Excellent communication and presentation skills
- Strong analytical and numeracy skills
- High attention to detail and ability to manage multiple deadlines
- Fluency in English; Arabic an advantage
Full Job Posting
Role Overview
- Aon Qatar LLC is recruiting a Client Manager in our Employee Benefits department based in Doha.
- As a Client Manager you will be the primary point of contact for a portfolio of corporate clients in Qatar, advising them on their benefits strategy and insurance needs.
What the day will look like
- Own and manage a portfolio of Employee Benefits clients, delivering proactive, high quality advice and service.
- Build strong client relationships through regular meetings, understanding their business and workforce needs, and presenting tailored Aon solutions.
- Design, market and place Employee Benefits insurance programmes: prepare presentations, obtain and negotiate quotations, compare terms and secure coverage, including renewals and mid term changes.
- Manage end to end policy administration and compliance activities, including KYC/AML (QFCRA and internal), documentation, endorsements and adherence to placement guidelines.
- Oversee claims for your clients, coordinating notifications, follow up with insurers/adjusters and driving timely resolution.
- Ensure timely premium/fee collection and accurate account handling in line with company policies.
- Collaborate with colleagues and underwriters to deepen existing relationships and generate new business opportunities.
Critical knowledge & experience
- Solid experience in Employee Benefits (e.g., group medical, life, disability) within an insurance broker or insurer environment.
- Proven track record in client management/account management for corporate clients.
- Experience designing, marketing and placing EB programmes, including renewals and mid term changes.
- Hands on experience with claims handling/coordination for EB schemes.
- Familiarity with Qatar insurance market and regulatory environment (e.g., QFCRA).
- Experience working to compliance, KYC/AML and documentation standards.
- Background in a multinational or complex, matrixed organisation is an advantage.
Critical skills & capabilities
- Strong relationship building and stakeholder management skills, comfortable as the day to day client contact.
- Excellent communication and presentation skills in a client facing role.
- Strong analytical and numeracy skills (e.g., comparing terms, interpreting policy and claims data).
- High attention to detail and ability to manage multiple deadlines and priorities.
- Strong problem solving and negotiation skills with insurers and other stakeholders.
- Well developed organizational and time management skills.
- Collaborative team player, able to work with colleagues, underwriters and other partners.
- Good Excel/PowerPoint and general MS Office skills.
- Fluency in English; Arabic an advantage.
About Aon
- Aon is in the business of better decisions.
- At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
- Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves.
- All colleagues enjoy two 'Global Wellbeing Days' each year.
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