Client Manager
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Key skills for this role
Role Overview
The Client Manager is a mid-level, client-facing role responsible for developing client relationships and driving satisfaction, retention, and revenue growth.
The role oversees multiple client programs and implementations across the assigned region in collaboration with Senior Account Leadership.
Key Skills for This Role
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About Vistex
Vistex is a global enterprise software and services company focused on pricing, trade, royalties, and incentives.
The Vistex platform helps businesses manage promotions, rebates, discounts, incentives, and related partner programs.
Job Summary
The Client Manager is a mid-level, client-facing role responsible for developing client relationships and driving satisfaction, retention, and revenue growth.
The role oversees multiple client programs and implementations across the assigned region in collaboration with Senior Account Leadership.
Client and Revenue Management
- Manage relationships with senior manager-level client stakeholders.
- Act as a trusted advisor by understanding client businesses and addressing gaps through Vistex implementation services.
- Own and deliver revenue and sales targets.
- Drive revenue retention and growth and implement corrective strategies when needed.
Proposals and Lifecycle
- Own and negotiate RFIs, RFQs, RFPs, ROMs, and SOWs up to €1.5M.
- Support preparation of larger SOWs.
- Oversee the client lifecycle from project implementation through program optimization and extensions.
- Ensure timely purchase order delivery and follow up on receivables.
Growth and Collaboration
- Identify upsell and cross-sell opportunities within existing clients.
- Collaborate with Consulting Directors, Sales, and Pre-Sales teams on program roadmaps.
- Serve as the primary escalation point for internal inquiries and communicate client escalations.
- Work independently while collaborating with senior account leadership.
Team Support and Systems
- Mentor and guide Associate Client Managers.
- Maintain accurate opportunity and pipeline tracking in Vistex’s CRM tool.
Work Environment
- The role involves collaboration as part of a dynamic team in a remote working environment.
Experience
- 4–8 years of experience in SAP consulting sales and/or SAP sales.
- Experience working with Big 4 or other large consulting firms.
Communication and Education
- Very strong written and verbal communication skills, including presentation skills.
- Ability to collaborate effectively in a remote working environment.
- Bachelor’s degree in Computer Engineering or a related field.
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