Client Manager

Responsibilities

• Manage and strengthen relationships with Sr. Manager-level stakeholders within client organizations.
• Develop a deep understanding of client businesses and processes, acting as a trusted advisor to address gaps through Vistex implementation services.
• Own and deliver revenue and sales targets.
• Own and negotiate customer requests, including RFI, RFQ, RFP, ROM, and SOWs up to €1.5M, while supporting the preparation of larger SOWs.
• Oversee the end-to-end client lifecycle, from successful project implementation through ongoing program optimization and extensions.
• Drive revenue retention and growth targets while identifying and implementing corrective strategies when needed.
• Identify upsell and cross-sell opportunities within existing clients to expand Vistex's footprint.
• Ensure timely delivery of Purchase Orders and follow up on receivables as necessary.
• Collaborate with Consulting Directors, Sales, and Pre-Sales teams to define, document, and deliver program roadmaps.
• Serve as the primary escalation point for internal inquiries and communicate client escalations as needed.
• Mentor and guide Associate Client Managers, supporting their professional growth.
• Maintain accurate opportunity and pipeline tracking in Vistex's CRM tool.
• Work independently while collaborating closely with senior account leadership.
• About us: The Vistex platform helps businesses finally get control of all their different promotions, rebates, SPAs, discounts, and other incentives. With so many programs across so many partner relationships, it can be impossible to see where all the money is going, let alone how much difference it’s actually making to revenue. With Vistex, business leaders can see the numbers, see what really works, and see what to do next – so they can make sure every dollar they spend really is driving more growth, not just more costs. It’s why global enterprises ranging from Coca-Cola to Sony to Grainger rely on Vistex every day. Vistex | Now it all adds up. ™