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Client Implementation & Service, Senior Associate
State Street
Mumbai, IND
Full-time
Senior · 5+ years experience
Onsite
Discovered 3 weeks ago
Free
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Who we are looking for
The role is within SSGS Asset owner’s Institutional investors services (IIS). The successful candidate will contribute to the team’s success by having responsibility for managing the clients & internal stakeholders. The role involves strong external & internal engagement and time management skills to ensure deadlines are met with 100% accuracy along with analytically strong background
Why this role is important to us
The team you will be joining is will be responsible for the client services & Client delivery management roles for fund accounting and custody services we offer our clients.
What you will be responsible for
Individual Contributor
• Manage the day-to-day activities of a functional/oversight team by monitoring, reviewing and validating all daily activity to ensure accuracy and timeliness in calculations and processing, as well as adherence to controls • Provide timely accurate management reporting and issue log maintenance, under moderate supervision • Research and resolve exceptions and issues • Escalate unresolved issues to management as required • Reconcile and resolve discrepancies with other Shared Service teams, external clients and Client Operations as needed • Ensure all inquiries are resolved in a timely and accurate manner and communicates effectively with client when necessary • Ensure appropriate records of daily and monthly activities are kept • Coordinate effective and timely flow of critical information to all relevant parties and follows up on administrative details within the department • Oversee the adherence to Standard Operating Procedures • Maintain knowledge of current alternative procedures and processes • Assist with workflow management and technology enhancement, make suggestions to streamline operations • Document any updates or changes to formal procedures, databases, etc. • Participate in projects as well as prepare and verify information for those various projects/special requests as directed • Train, develop and motivate new staff • Coordinate and supervise work efforts when multiple Associates are needed to complete work • Provide coaching and development opportunities to staff, participate in individual on-going training and development • During the course of normal day to day operations, responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures. • Perform duties of Associates if required, perform other duties as assigned.
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