Client Implementation & Service - Senior Associate

Role overview

Responsibilities

• Work with client service teams and local sub-custodian banks to facilitate account openings, closings, conversions, renewals, and amendments.
• Drive process improvements and enhance the client experience.
• Ensure adherence to operational controls, policies, and procedures.
• Identify process risks and recommend control enhancements for operational and regulatory risk mitigation.
• Develop, review, and maintain departmental standard operating procedures as regulations and business needs change.
• Maintain knowledge of global market account structures and regulatory requirements.

Experience and qualifications

• Five to six years of experience in global custody account opening, account maintenance, or related financial services operations.
• Strong understanding of custody and securities services operations.
• Knowledge of SWIFT messaging standards.
• Familiarity with account-opening systems and market documentation requirements.
• Strong knowledge of MCH applications.
• Bachelor's degree or equivalent is listed as a preferred qualification.
• Openness to working flexible shifts.

Skills

• Strong analytical and problem-solving abilities.
• Excellent stakeholder management and communication skills.
• Strong negotiation and relationship management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Attention to detail with a focus on risk mitigation and operational accuracy.
• Proficiency in Microsoft Office applications.
• Ability to work independently and collaboratively within a global team environment.