Client Experience Specialist

Serve as a trusted point of contact for client requests, ensuring timely responses that meet or exceed established service level agreements (SLAs).

Provide proactive updates on order status, estimated delivery dates, backorders, and shipment timelines.

Respond promptly to inquiries regarding tracking information, serial numbers, packing slips, pricing, and other order-related requests.

Build confidence with clients through clear, professional communication and reliable follow-through.

Process high-volume order entry with a strong focus on accuracy and attention to detail.

Prepare and deliver quotes for established velocity products within four hours, following Sales team guidance.

Support quoting activities for customers with established pricing agreements.

Monitor daily Open Order Reports and research order status to provide accurate ETA updates.

Maintain accurate order information within company systems to ensure visibility across internal teams.

Understand distribution partner and carrier shipment cut-off times to maximize on-time fulfillment.

Collaborate with Sales, Customer Service, and Operations to resolve order issues and support complex client requests.

Escalate pricing changes, end-of-life (EOL) notifications, and other issues requiring additional review.

Recommend alternate products or suppliers when appropriate in collaboration with the Sales team.

Assist management with custom reporting and requests outside standard reporting capabilities.