Client Experience Representative

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time without notice.

• A role model for our core values: Do the Right Thing, Get Stuff Done (G.S.D.), One Team and Give Generously
• Demonstrated commitment to defect free, timely and caring client service
• Knowledgeable of bank policies, procedures, and regulations
• Is accountable for demonstrating compliance with the Bank Secrecy Act, Privacy of Consumer Financial Information and all other federal and state rules and regulations as it pertains to their position at the bank.
• Professional and client focused
• Stay abreast to current trends in electronic banking (including online and mobile platforms)
• Able to perform at a high level in a fast-paced environment
• Flexible to change in a growing organization
• Aptitude for problem solving
• Ability to read and interpret documentation such as operating and procedure manuals
• Proficient at Microsoft Excel, Word, Outlook and PowerPoint; strong technical ability
• Excellent verbal and written communication skills
• An independent, quick learner
• Demonstrate a high level of organization and attention to detail
• Able to prioritize and manage multiple projects/tasks
• Demonstrate a collaborative work style and respect for others
• Demonstrate self-motivation and present a resourceful work ethic

A Bachelor’s Degree from College or University and a minimum of 1 - 3 years of experience in customer service and/or banking in related position as teller or customer service representative; or equivalent combination of education and experience.

Tradition Capital Bank recognizes and values everyone’s unique needs for their careers, families, and individual health.

That’s why we offer competitive benefits to promote wellness in our employees and their loved ones, including:

• Healthcare (medical with HSA, dental, and voluntary vision)
• Short-term and long-term disability
• Basic and voluntary life & AD&D insurance
• EAP – Employee Assistance Program
• Flexible spending accounts
• 401(k) with employer match; ability to purchase Bank stock through 401k
• Paid time off & paid holidays
• Family Care Reimbursement (up to $500 annually for 2026)
• Wellness Time (up to 2 hours/week)
• Keystone employee directed giving opportunities (annual Insight Trip opportunities, up to $500 for grants and double match dollars)

For this position, we anticipate a pay range between $22 and $32, hourly.

Final offers will vary based on individual job-related knowledge, skills, and abilities.

This position is eligible for a discretionary annual bonus based on individual and Bank performance.

• While performing the duties of this job, the employee is regularly required to stand, walk, use hands to type, carry, handle and feel objects, reach with hands and arms, talk or hear. The employee must occasionally lift and/or move up to 25 pounds and more with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception in the window environment and the ability to adjust focus.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Local travel may be required for this position

*The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tradition Capital Bank is an Equal Employment Opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, disability, veteran status, age, sexual orientation, or any other protected class under applicable federal, state, or local law.