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Client Experience Manager
Office Square Business Centres
Dubai, UAE
Full Time
Manager
Onsite
AED 6,000/month / month
5 days ago
Client Relationship ManagementCustomer ServiceOperations ManagementLeadershipProblem SolvingMicrosoft Office
Free
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Client Relationship ManagementCustomer ServiceOperations Management
About the Role
Office Square seeks a Client Experience Manager to deliver exceptional customer experience by managing client relationships, ensuring smooth daily operations, and maintaining high service standards at a business center in Dubai.
Key Skills for This Role
Client Relationship ManagementCustomer ServiceOperations ManagementLeadershipProblem SolvingMicrosoft Office
Responsibilities
- Act as the point of contact for clients, members, and visitors, ensuring a professional and welcoming experience
- Handle client inquiries, service requests, and minor escalations promptly and effectively
- Build and maintain positive relationships with clients to support satisfaction, retention, and renewals
- Conduct regular floor walkthroughs to ensure client comfort, cleanliness, and service standards
- Coordinate move ins, move outs, and onboarding of new clients in collaboration with sales and operations teams
- Support the daily operations of the business center, including reception services, meeting room bookings, mail handling, and visitor management
- Ensure offices, meeting rooms, and common areas meet quality, cleanliness, and brand standards at all times
- Coordinate with housekeeping, maintenance, IT support, and external vendors to ensure uninterrupted services
- Monitor inventory of office supplies and consumables and place requisitions as required
- Assist in implementing operational procedures, service guidelines, and process improvements
Requirements
- Bachelor's degree in Business Administration, Hospitality Management, Customer Service, or a related field
- Minimum of 3–5 years of experience in customer experience, hospitality, serviced offices, business centers, coworking spaces, or property management
- Previous supervisory or management experience is preferred
- Excellent communication and interpersonal skills
- Strong problem solving and conflict resolution abilities
- Proficiency in Microsoft Office and CRM systems
- Fluency in English is required; Arabic is an advantage
Full Job Posting
About Office Square
- Office Square is a leading provider of premium serviced offices, managed workspaces, enterprise office solutions, and business centres across Dubai and Abu Dhabi.
- Our portfolio includes prestigious business locations such as Marina Plaza, Dubai Marina; Al Fattan Business Hub, JBR; Aldar HQ, Abu Dhabi; and Nation Towers Mall, Abu Dhabi.
Role Overview
- The Client Experience Manager is responsible for delivering an exceptional customer experience by managing client relationships, ensuring smooth daily operations, and maintaining high service standards within the Business Center.
- This role serves as the primary point of contact for tenants and visitors, ensuring client satisfaction, retention, and the efficient delivery of all business center services.
Key Responsibilities Client Services & Experience
- Act as the point of contact for clients, members, and visitors, ensuring a professional and welcoming experience.
- Handle client inquiries, service requests, and minor escalations promptly and effectively.
- Build and maintain positive relationships with clients to support satisfaction, retention, and renewals.
- Conduct regular floor walkthroughs to ensure client comfort, cleanliness, and service standards.
- Coordinate move ins, move outs, and onboarding of new clients in collaboration with sales and operations teams.
Key Responsibilities Operations & Facility Management
- Support the daily operations of the business center, including reception services, meeting room bookings, mail handling, and visitor management.
- Ensure offices, meeting rooms, and common areas meet quality, cleanliness, and brand standards at all times.
- Coordinate with housekeeping, maintenance, IT support, and external vendors to ensure uninterrupted services.
- Monitor inventory of office supplies and consumables and place requisitions as required.
- Assist in implementing operational procedures, service guidelines, and process improvements.
Key Responsibilities Compliance, Safety & Security
- Ensure adherence to health and safety standards, fire safety protocols, and building security procedures.
- Conduct routine checks to identify maintenance or safety issues and coordinate timely resolution.
- Support emergency preparedness, incident reporting, and compliance documentation.
Key Responsibilities Reporting, CRM & Administration
- Maintain accurate records of client interactions, service requests, incidents, and maintenance activities.
- Update CRM and internal systems with client data, service tickets, and follow ups as required.
- Assist in preparing daily, weekly, and monthly operational and client service reports.
Key Responsibilities Brand Representation & Engagement
- Uphold the brand image and service culture of the business center at all times.
- Support internal events, client engagement activities, and community building initiatives.
- Represent the business center professionally in all client and vendor interactions.
Qualifications
- Bachelor's degree in Business Administration, Hospitality Management, Customer Service, or a related field.
- Minimum of 3–5 years of experience in customer experience, hospitality, serviced offices, business centers, coworking spaces, or property management.
- Previous supervisory or management experience is preferred.
- Excellent communication and interpersonal skills.
- Strong problem solving and conflict resolution abilities.
- Proficiency in Microsoft Office and CRM systems.
- Fluency in English is required; Arabic is an advantage.
Skills
- Client Relationship Management
- Customer Experience Management
- Business Center Operations
- Leadership and Team Management
- Customer Service Excellence
- Communication and Interpersonal Skills
- Complaint Resolution
- Sales Support and Client Retention
- Time Management
- Organizational Skills
- Problem Solving
- Microsoft Office & CRM Systems
Key Performance Indicators (KPIs)
- Client satisfaction and retention rate
- Office occupancy and lease renewal rate
- Customer complaint resolution time
- Service quality and response time
- Meeting room and business service utilization
- Client onboarding efficiency
- Team performance and operational compliance
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