CLIENT EXPERIENCE MANAGER - CALIFORNIA- REMOTE (1571885)

Key Responsibilities

• Own and manage the vendor partnership strategy within the assigned local market. • Identify, recruit, and onboard new restaurant, food truck, retail, and specialty food partners. • Establish strong relationships with local minority-owned and emerging businesses to diversify vendor offerings. • Manage the full onboarding process, including contracts, compliance documentation, insurance requirements, and partner setup. • Coordinate scheduling and programming between restaurant partners and client locations. • Plan and execute special events, pop-ups, activations, and promotional opportunities with vendor partners. • Build and maintain strong relationships with site managers and operational teams to ensure successful partner integration. • Provide a high level of customer service and communication to clients, vendors, and internal stakeholders. • Evaluate existing accounts and identify opportunities to enhance food and retail offerings. • Maintain accurate records, reporting, and data entry related to partner activities, contracts, and events. • Analyze market trends, vendor performance, and client feedback to drive continuous improvement. • Conduct business reviews and present recommendations to clients and leadership teams. • Troubleshoot operational issues and coordinate internal resources to ensure timely resolution. • Serve as the primary liaison between clients, vendors, and company leadership. • Perform other duties as assigned.
• Qualifications: • Assoicate's degree preferred. • 3-5 years of experience in client management, account management, hospitality, food service, vendor relations, business development, event management, or a related field. • Proven ability to build and maintain strong professional relationships with clients and business partners. • Experience recruiting, managing, or supporting vendor partnerships is highly preferred. • Strong presentation skills with the ability to analyze and communicate business performance data. • Excellent negotiation, communication, and interpersonal skills. • Demonstrated ability to manage multiple projects and priorities simultaneously. • Strong problem-solving and decision-making abilities. • Proficiency in Microsoft Office, particularly Excel and Word. • Ability to work independently in a remote environment while maintaining strong collaboration with internal teams. • Willingness to travel up to 25%, including local market visits and occasional domestic travel.
• Preferred Background: • Hospitality, food service, catering, restaurant operations, retail partnerships, vendor management, community engagement, or event planning experience. • Experience working with local businesses, food entrepreneurs, and diverse supplier networks. • Passion for supporting local communities and building mutually beneficial business partnerships.

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Foodworks maintains a drug-free workplace.

• Req ID: 1571885
• Foodworks
• Katie Zingsheim