Client Experience Coordinator

Established in 1744, Sotheby’s promotes access and ownership of exceptional art and luxury objects through auctions, private sales and retail.

Our deep expertise across 70 selling categories is supported by a leading technology platform and a global network of specialists spanning 40 countries.

Selling categories include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits and Design, as well as collectible cars and real estate through RM Sotheby’s and Concierge.

Sotheby’s Financial Services is a leading art lender and provides capital solutions for collectors around the world, having originated more than $12 billion in loans since its inception.

Sotheby’s new global headquarters is now open at the iconic Breuer building at 945 Madison Avenue in New York City.

Responsible for timely and accurate Post Sale Experience task processing and the provision of high-quality client service, predominately via email/telephone.

• Manage and resolve client queries, complaints and special requests with professionalism and efficiency.
• Coordinate with Post-Sale Shipping and internal departments to ensure smooth post-sale communication and alignment
• Supports Post-Sale Shipping by assisting with day-to-day activities within the team
• Triaging Freshdesk Tickets & Client Phone calls where appropriate.
• Ensuring Freshdesk Tickets are replied to in accordance with all Sotheby’s SLA’s
• Reporting on available shipping quotes and issuing to clients in a timely manner
• Processing VAT refunds and resale certificates
• Document management
• Generating payment links where required
• Assisting in the arrangement of client collections by coordinating with all relevant parties and providing lot location information to clients.