Client Executive - Perth

Your Key Responsibilities

• Act as a day-to-day contact for assigned customer accounts, supporting ongoing engagement and delivery
• Build relationships across operational and mid-level stakeholders
• Support account planning activities, including tracking actions, risks, KPIs and deliverables
• Assist in renewals, forecasting and identifying upsell opportunities
• Identify potential leads and opportunities, working with senior team members to progress them
• Support governance activities, including meetings, reporting, and follow-ups
• Escalate issues early and support resolution, coordinating with internal teams as required
• Coordinate across Delivery, Product and Support teams to ensure customer outcomes are met
• Support customer adoption and engagement with Gentrack solutions
• Maintain accurate tracking of account activities and customer updates
• Role requires an average of 2.5 days per week at customer sites, 1 day in networking activities (including external meetings and business lunches), and 0.5 days in the Gentrack office, with the remainder working remotely subject to business needs.

What We’re Looking For: