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Client Executive - 12m Contract
Simplyhealth
Andover, GBR
Contract, Temporary
Mid
Hybrid
GBP 30000-30000 yearly / year
Discovered 2 weeks ago
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Role Overview
Contract – 12 months Fixed Term Contract
Key Skills for This Role
CRM
Full Job Posting
About The Role
Contract – 12 months Fixed Term Contract
Hours – Monday to Friday 9am to 5pm
Reporting to our Sales Operations Manager, you’ll be responsible for managing and developing client relationships, ensuring high levels of service, and identifying opportunities for growth. You will act as a key point of contact for clients, handling queries, resolving issues, and collaborating with internal teams to drive client satisfaction, retention, and business expansion. This role requires a proactive approach to account management while delivering excellent service and operational support.
Key Responsibilities
- Develop and maintain strong relationships with clients, brokers, and key decision-makers to drive satisfaction and loyalty.
- Support client retention efforts, ensuring portfolio retention rates are met or exceeded.
- Establish relationships with internal stakeholders, product and service experts, and third-party intermediaries to optimise service delivery and client engagement.
- Act as a trusted advisor, responding to client queries efficiently across multiple channels (phone, email, chat).
- Address and resolve client issues and complaints in a timely and professional manner, ensuring a positive client experience.
- Ensure service level agreements (SLAs) and response times are met, maintaining high-quality client interactions.
- Maintain accurate and up-to-date records in the CRM system to support effective client management and reporting.
- Identify and secure opportunities for expansion, cross-selling, and upselling of additional products and services.
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