ashby
Client Engagement Specialist | Fixed-term
Kraken
Peru, USA
Full-time
Junior · 2+ years experience
Remote
Discovered 2 weeks ago
Free
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Building the Future of Open Finance
Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.
Before you apply, we encourage you to explore our culture page to understand what drives us and how we work.
The team
Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.
You will play a key role in delivering a world class, 6 star experience to new clients during their early journey with Kraken. As part of a high performing, round the clock team renowned for its commitment to client care and industry leading security, you'll ensure every client feels supported from day one, and that any barriers to their success are proactively removed.
This role offers a fixed term contract, for the duration of 6 months.
The opportunity
Manage client onboarding and verification, including KYC document review and validation, as well as funding and general inquiries via email and live chat
Guide existing clients through document resubmission and re-verification during remediation initiatives
Identify and escalate potential risks or suspicious documentation to the appropriate teams
Address client questions on application status, account upgrades, and verification requirements with clear, timely communication
Assist clients with fiat funding and withdrawals, ensuring smooth, compliant transactions
Communicate relevant marketing initiatives and regional promotions in line with Kraken's guidelines
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