Client Engagement Manager

Responsibilities

• Deliver digital solutions, comprising both platform SaaS licensing and elements of custom development, to clients in telecoms, media, and technology (TMT) sectors.
• Operate as the lead point of contact for any and all matters specific to your accounts.
• Work with LotusFlare’s product and engineering teams and externally with customer technical teams to propose and help clients build solutions that unblock deployment.
• Build and maintain strong, long-lasting customer relationships.
• Coordinate with 3rd parties who may be involved in a solution delivery.
• Drive project execution technical track; track delivery, take ownership of change management, proactively seek and resolve blockers.
• Manage testing, production releases, and project handover to customer support and operational teams.
• Act as a key interface between the customer and the LotusFlare organization including product, sales, engineering, support, and business.
• Support project management activities, ensuring issues are documented and addressed.
• Be a part of a Global Delivery Team, share experiences and develop the project management discipline: simplify processes, methods, and tools with creative ideas.
• Aid in product design and product development.
• Build a team and lead a team of client engagement managers serving our clients.
• Requirements:
• Bachelor’s degree from a top-tier university; advanced degree or MBA is preferred.
• 8+ years of experience in management consulting, enterprise software, or startups.
• Deep expertise in industries such as mobile and fixed telecommunications, media and technology.
• Experience in managing engagement and projects with Mobile Operators related to digital initiatives including Business Support System (BSS) digitization is a plus.
• Functional knowledge, including but not limited to strategy, project management, and product management.
• Proven track record of performance leading delivery of complex digital solutions, on time and within budget.