indeed
Client Development Manager, Middle East
Altovita
Dubai, UAE
Full Time
Manager
Remote
4 weeks ago
Account ManagementClient Relationship ManagementStrategic PlanningData AnalysisCorporate HousingGlobal Mobility
Free
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Account ManagementClient Relationship ManagementStrategic Planning
About the Role
AltoVita is seeking a Client Development Manager to manage enterprise clients and relocation partners across the Middle East and EMEA. The role involves strategic account management, lead generation, and driving client satisfaction.
Key Skills for This Role
Account ManagementClient Relationship ManagementStrategic PlanningData AnalysisCorporate HousingGlobal Mobility
Responsibilities
- Deliver strategic account management to enterprise clients and relocation management partners across the Middle East and EMEA
- Support in devising consultative approaches as per client needs and requirements
- Achieve high client satisfaction rates
- Represent AltoVita at industry and client events across the Middle East and EMEA
- Collect and analyse client performance data and present key findings to clients during monthly reporting & QBR sessions
- Proactively contribute to strategic design of best in class innovative solutions for clients
- Contribute to clients’ full adoption of our technology and product
- Maintain proactive, transparent, and solutions oriented communication with clients at all times
- Drive internal cross functional alignment to ensure commitments are realistic and delivered
- Support inbound sales & share of wallet growth
- Assist with onboarding of new clients in the Middle East and EMEA
- Organise frequent in person visits to client's offices and meet with key stakeholders
Requirements
- 5+ years of experience in corporate housing, global mobility or relocation is a must
- Proven track record in the corporate accommodation industry (serviced apartments, hospitality, corporate agency, corporate housing among others)
- Self motivated, hardworking account/customer success manager with proven success in managing global mobility & RMC clients
- Fast learner, problem solver
- Frequent travel is required for this position
- Consistent and proactive communication is a core requirement
- Based in Dubai
Full Job Posting
Role Description
- Customer Development & Interaction: Deliver strategic account management to enterprise clients and relocation management partners across the Middle East and EMEA.
- Support in devising consultative approaches as per client needs and requirements (i.e. focus on technology, cost savings, workflow/experience optimisation).
- Achieve high client satisfaction rates (i.e. high client proprietary evaluations, positive client evaluations, and increased NPS scores)
- Represent AltoVita at industry and client events across the Middle East and EMEA.
- Collect and analyse client performance data and present key findings to clients during monthly reporting & QBR sessions.
- Proactively contribute to strategic design of best in class innovative solutions for clients.
- Contribute to clients’ full adoption of our technology and product.
- Maintain proactive, transparent, and solutions oriented communication with clients at all times.
- Drive internal cross functional alignment to ensure commitments communicated externally are realistic, achievable, and consistently delivered.
Lead Generation
- Support inbound sales & share of wallet growth.
- Assist with onboarding of new clients in the Middle East and EMEA.
- Organise frequent in person visits to client's offices and meet with key stakeholders across all levels.
- Understand and proactively look for opportunities & ability to support clients globally.
Requirements
- 5+ years of experience in corporate housing, global mobility or relocation is a must.
- Proven track record in the corporate accommodation industry (serviced apartments, hospitality, corporate agency, corporate housing among others)
- Self motivated, hardworking account/customer success manager with proven success in managing global mobility & RMC clients.
- Fast learner, problem solver.
- Frequent travel is required for this position.
- Consistent and proactive communication is a core requirement of this role.
- The ideal candidate will be based in Dubai.
Join our Team
- A team that will always put you first
- Incredible opportunities for growth and career advancement
- A fully remote working environment
- Wellness benefits and a wellness budget
- A work from home allowance to get your home office set up
- A generous vacation package so you can recharge or explore
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