Client Development Manager

Job responsibilities

• Reinforce In-Store Clienteling
• Ensure that existing LV tools are available and used properly and proactively in store (including ICON, MyCC, LV Publishing, LV Catalogue); provide guidance, training where necessary, and share usage best practices
• Support the implementation of new clienteling tools; animate and follow through roll out across the retail network
• Proactively collate feedback from stores on existing tools and business needs, sharing comments with the EMEA Zone and providing agreed local solutions/adaptations where necessary to achieve goals
• Develop & Drive In-Store Clienteling Mindset
• Champion a strong clienteling culture within the store, coaching the team to build, develop and retain long-term client relationships.
• Share best practices with the store team and support Client Advisors in achieving their individual client development objectives through regular floor presence, team briefings and targeted coaching.
• Act as the key point of contact between the Client Service Centre and the store, ensuring efficient resolution of client queries and follow-up.
• Support the organization and execution of client and press events, private appointments and in-store experiences to strengthen client engagement and loyalty.
• In partnership with the Store Manager and Client Manager, define store clienteling priorities and activities aligned with business objectives and available budgets.
• Collaborate with the sales team to define client targeting strategies, ensuring the right clients are invited and engaged for store events and activations.
• Support the execution and follow-up of clienteling initiatives, ensuring high attendance, strong engagement and measurable business results.
• Contribute to the development and execution of targeted client communications, including mailings, e-mailings and personalized outreach.

Client Development