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The FareHarbor Onboarding Team is seeking a Client Dashboard Specialist in the Sydney office. The Onboarding Team dedicates their energy to both new and live clients, providing individualized attention in their transition to, and continued support with, FareHarbor.
Methodical in nature and intentional with every action, Client Dashboard Specialists are experts in setting up, troubleshooting, and maintaining our client’s FareHarbor dashboards. If you’re a creative problem-solver, detail-oriented, and self-motivated, we need you to set our clients up for success with FareHarbor.
At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.
With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.
Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.
Think Client First
We Are One ‘Ohana
Be Curious and Learn
Own It.
Act With Integrity
Embrace the Challenge
Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.
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And since day one, we’ve known that our real success lies in our people—the Ohana.
With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.
From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.
The FareHarbor Onboarding Team is seeking a Client Dashboard Specialist in the Sydney office. The Onboarding Team dedicates their energy to both new and live clients, providing individualized attention in their transition to, and continued support with, FareHarbor.
Methodical in nature and intentional with every action, Client Dashboard Specialists are experts in setting up, troubleshooting, and maintaining our client’s FareHarbor dashboards. If you’re a creative problem-solver, detail-oriented, and self-motivated, we need you to set our clients up for success with FareHarbor.
Strategize & communicate with Sales team to interpret the business needs of different companies, and customize their FareHarbor dashboard to best fit those needs
Work closely with Client Onboard Specialists to implement changes based on client feedback given during the training process
Collaborate with Customer Support & Account Management teams to make updates to existing client dashboards
Efficiently multi-task several projects simultaneously by prioritizing tasks & projects of differing durations through changing circumstances
Become an expert FareHarbor user & stay on top of all new product updates by attending continued education presentations, and reviewing feature roll out information
Provide feedback on best practices & product features in a continuously growing & improving environment
Assist the team and company-at-large with seasonal & ongoing projects
Experience working with multiple software programs simultaneously
Experience with Google Suite - particularly GoogleSheets
Experience with Apple OS & Macintosh computers
Experience in customer-facing support
Experience mentoring or training new hires
FareHarbor is a private reservation-software company serving tour, activity, rental, and attraction operators.
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