Client Centre Server

Key Responsibilities

• Provide warm, polished and discreet five-star service to executives, high-profile clients and guests.
• Anticipate guest and client needs and respond proactively before being asked, while remaining professional and unobtrusive.
• Read and interpret floor plans, event orders and setup instructions accurately.
• Set meeting rooms, boardrooms, dining tables and event spaces according to approved floor plans and service standards.
• Complete table settings to a premium standard, including linen, glassware, flatware, china, water service and other required service pieces.
• Confirm room setup, cleanliness, presentation and readiness before guest arrival; immediately report or correct discrepancies.
• Assemble and deliver food, beverages, equipment and supplies to scheduled locations safely and on time.
• Assist with food, beverage, buffet and table preparation before events begin.
• Arrange buffet and beverage stations according to established presentation and service standards.
• Deliver professional plated, buffet, reception, coffee and beverage service and respond promptly to guest requests.
• Maintain strong knowledge of menus, ingredients, beverages and products being served so guest questions can be answered confidently.
• Monitor meeting rooms and service areas throughout events and discreetly replenish water, coffee, beverages and service items as required.
• Maintain North Tower pantries in a clean, organized, fully stocked and guest-ready condition throughout the shift.
• Keep pantry counters, sinks, refrigerators, shelving and storage areas clear of clutter, dirty dishes, cardboard and unnecessary equipment.
• Ensure service corridors, staging areas, display equipment and back-of-house spaces remain clean, organized and free of debris.
• Complete event closeout, including clearing rooms, returning equipment and supplies, food storage, cleaning and resetting spaces for the next function.
• Log and maintain food temperatures as required and follow all food safety, sanitation and workplace safety procedures.
• Communicate professionally with clients, colleagues, culinary, events, AV, facilities and leadership to support seamless execution.