Client Care Representative - Wahroonga | PT

Love delivering genuine 5-star client care and keeping a clinic running smoothly?

Looking for meaningful work where you can make a difference everyday?

We're seeking a Client Care / Admin Representative to provide additional support for our Wahroonga clinic and across our Sydney network of hearing clinics.

You’ll be the welcoming face of the clinic, supporting clients on their hearing health journey as part of a supportive team, with full training provided.

This is a permanent part-time role, working Monday to Thursday from 8:30am – 5:00pm, offering great work-life balance with long weekends every week.

We're seeking someone who is eager to grow with us and build a long-term career.

Who are we?

Neurosensory is a complete hearing health care company, with 24 clinics in Queensland, New South Wales, Victoria and Tasmania.

We offer an advanced range of diagnostic services and tailored hearing solutions.

We believe in enriching people's lives by improving how they interact with the world around them.

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world.

Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing.

Join our mission and become part of our team!

What will you be doing?

As a Client Care Representative, you will provide an exceptional level of service to our clients and play an integral role in the day-to-day functions of the clinic.

You'll be working as part of a fun and professional team dedicated to enriching the lives of our clients.

Your responsibilities will include:

Managing the appointment schedule for our audiologists, including setting and rescheduling appointments for our clients

Greeting clients at the clinic and updating client records

Assisting with client and doctor enquiries

Answering clinic phone calls and emails

Providing basic troubleshooting and servicing for hearing devices

Accurate billing of appointments

Other general office duties

What do you need to be successful in this role?

A passion for delivering an amazing client experience

Excellent verbal and written communication skills and lots of patience