Client Care Coordinator
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Key skills for this role
About the Role
Eternel Poly Clinic is seeking a Client Care Coordinator to manage inbound and outbound calls, serve as front desk coordinator, book appointments, handle client inquiries and complaints, and perform upselling.
Key Skills for This Role
Responsibilities
- Serve as front desk customer coordinator by being welcoming and inviting to clients
- Book appointments and double confirm them
- Enter and update client information into a client information system
- Handle campaigns outcome: entering leads data, call and provide information about treatments and offers, capture client’s attention and book for treatment
- Handle client inquiries and complaints via WhatsApp, email, and other social media platforms
- Resolve customer complaints via phone, email, mail, or social media
- Liaise between clients and team members
- Handle clients’ payments and installments follow up and reminders
- Upsell and cross sell services
Requirements
- Experience in working medical field
Full Job Posting
Job Description
- As a Client Care Coordinator, you will be responsible for successfully managing large amounts of inbound and outbound calls.
- This will include following communication scripts, handling different topics, and acting as a liaison between our clinic and its clients.
- In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for documentation and billing purposes.
Additional Duties
- Follow Clinic Policy at all times
- Serve as front desk customer coordinator by being welcoming and inviting to the clients.
- Book appointments and double confirm them.
- Entering and updating client information into a client information system.
- Ensuring client satisfaction and assisting them.
- Handling campaigns outcome (Entering leads data, call and provide adequate information about treatments and offers, capture client’s attention and book for treatment)
- Handling client’s enquiries and complaints by WhatsApp, email and other social media platform.
- Resolve customer complaints via phone, email, mail, or social media.
- Liaise between clients and team members.
- Handle clients’ payments and installments follow up and reminders.
- Upselling and cross selling.
Experience
- Experience in working medical field (Required)
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