Client Care Advisor

Handforth, CRF, SK9 3RN

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Cardiff Newport Road practice

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.

Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently.

Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This role is full time working 40 hours a week including 1 in 4 weekends This role will start at minimum wage and increase depending on your level of experience. While this is a valuable clinical support role, it is not designed as a pathway to becoming an RVN.

You are the friendly and welcoming face for the client and their pets when they arrive at the practice.

You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.

You are calm, attentive and always focus on the clients’ needs.

You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.