Client Associate

Be the person your customers know by name — when they have a question about markets, positions, or the platform, you're the one who answers it clearly, fast, and without escalating the routine stuff

Guide customers through onboarding, from their first market to trading with confidence; if they don't understand how something works, that's yours to fix

Keep customer communication consistent, clear, and human — no one should ever have to read your message twice

Know when a customer's needs go beyond the scope of the role and get them to the right person without dropping the thread

Spot recurring questions and friction points, then bring clear, actionable recommendations back to the team and build simple, repeatable processes others can pick up without a long explanation

At least 1 year of client-facing experience, account management, or a role where you were directly responsible for relationships with external users or customers

Strong written communication skills — you write clearly, get to the point, and don't make clients read the same message twice

Comfortable working with a high degree of autonomy — you don't wait to be told what to follow up on

Organized enough to ensure nothing falls through the cracks

Able to learn a technical product quickly and explain it in plain language to someone who has never used it before

(Plus) Familiarity with prediction markets, futures, or other derivatives products

(Plus) Experience building or improving a client-facing process from scratch, not just inheriting one