Client Advisor (Part-Time) - Cabazon Outlet

The Client Advisor is a Brand Ambassador who embodies the Moncler Client Promise and represents the Brand’s values in the execution of their role.

Reporting to a Client Advisor Manager or Store Manager/Director, this role delivers exceptional client experiences by creating a welcoming environment, discovering client needs and guiding them across the brand, and cultivating relationships, while achieving and exceeding individual and store goals.

As a Major, this role is also responsible for supporting the store team and business with Visual Merchandising or Training needs.

Your Impact Team Perform as a team player and participate in all activities contributing to the overall objectives of the store.

Contribute to and maintain a positive and collaborative work environment.

Client Welcome every client and provide the utmost client experience in accordance with the Moncler Client Promise and Client Experience standards.

Develop and cultivate long-lasting client relationships through engaging conversation and active clientele management.

Drive business and sales goals by proactively reaching out to existing clients and developing new clients.

Business Achieve and exceed sales goals and key KPIs (Average Dollar Transaction - ADT, Units per Transaction - UPT, Data Capture, Repurchase Rate, etc.).

Review and analyze personal KPI achievement, actively proposing adjustment to sales approach to drive these KPIs and to exceed client expectations.

Learn and master Brand and product knowledge.

Operations Collaborate with operations and store leadership to ensure the adherence of all Company policies and procedures.

Support in inventory preparation and execution as necessary.

Proactively follow up with customer charge sends, repairs, and holds.

Support and maintain visual merchandising standards.

Respect Moncler Brand standards in terms of grooming and behavior.