Client Advisor
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Key skills for this role
About the Role
Loro Piana is seeking a Client Advisor for their boutique in Dubai. You will represent the brand, provide exceptional customer service, manage client relationships, and drive sales of luxury goods.
Key Skills for This Role
Responsibilities
- Represent the Company with clients in the Boutique/Store
- Be responsible for the sales process following the Company standards (Loro Piana Selling Ceremony)
- Provide and maintain a high level of customer service
- Manage commercial relations with clients to assure the highest level of satisfaction
- Ensure the after sales service with the same level of efficiency and care
- Manage claims with the supervisor support
- Participate in all product presentations done in the store
- Take care of the display maintenance in his/her sector
- Stay updated on the store stock to optimize sales
- Respect the assigned position to prevent thefts and losses
Requirements
- Relevant work experience as Client Advisor in a luxury boutique
- Aligned with the Brand identity and detail oriented
- Passion and high motivation for Loro Piana products and Brand
- Excellent interpersonal, teamworking and problem solving skills
- Good stress management, flexibility and adaptability
- Fluent English, both spoken and written; other languages are a plus
Full Job Posting
Position
- The Client Advisor represents the Company with clients in our Boutique/Stores. He/She is a professional in the sales of luxury goods, and responsible for the satisfaction and loyalty of every customer.
Job responsibilities
- Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction.
- Is aligned to the style and to the Brand qualitative standards during the whole sales process and after sales.
- Cooperates with his/her colleagues in order to create a positive environment in the store.
- Receives and displays the products according to the established procedures.
- Constantly maintains a tidy working place according to the Company guidelines.
- Sales: Responsible for the sales process following the Company standards.
- Client Management and CRM: Ensures the after sales service, manages claims, communicates client information to Management.
- Product: Participates in product presentations, deeply knows all products, ensures appropriate care of the store.
- Visual: Takes care of the display maintenance.
- Stock: Stays updated on store stock, participates in inventory.
- Thefts and losses: Respects assigned position to prevent thefts, points out missing items.
Profile
- Relevant work experience as Client Advisor in a luxury boutique.
- Aligned with the Brand identity and detail oriented.
- Passion and high motivation for Loro Piana products and Brand.
- Excellent interpersonal, teamworking and problem solving skills.
- Good stress management, flexibility and adaptability.
- Fluent English, both spoken and written; other languages are a plus.
About Loro Piana
- Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s.
- In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company.
- Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials.
- All of the company’s collections of ready to wear garments and accessories are made in Italy to the highest standards of craftsmanship.
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