CLIENT ADVISOR - 8 HOUR

Responsibilities  Act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of clients  Welcome and assist each client providing an excellent in-store experience at all times  Be a master at storytelling and at the art of asking engaging questions  Create a long-term authentic bond with clients by making them feel the experience is truly about them  Deal effectively with customer complaints by liaising with the line manager when necessary.  Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results  Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.  Prove Brand and product knowledge  Manage payment operations including return, refund, remote sales, tax-free in a punctual and accurate manner  Ensure and maintain the shop floor and visual display high standard, complying with  Company operational guidelines and stock procedures.  Contribute to ensure a high level of security and is attentive to prevent product thefts, including tagging garments and merchandise on the floor  Think innovatively about how we can improve and generate new ways, be up-to-date with new fashion trends and competitors  Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives  Manage and drive sales by understanding client desires and create a hand-crafted experience for the client to achieve the best sales performance Qualifications  Previous experience in sales roles; Experience in structured Fashion Luxury/Retail  Companies is a plus;  Passionate in Retail , Client service and commercial mindset;  Excellent understanding of the luxury sector and product sensitivity;  Strong communication skills ;  Willingness evolve in the organization, willingness to relocate is a plus;  Digitally aware and open to new ways of workin