Client Administrator - Commercial Lines

Be the trusted connection behind client relationships at a growing insurance agency!

The Mahoney Group, founded in 1915, is a premier insurance agency of approximately 250 employees headquartered in Chandler, Arizona.

We’re searching for a detailed-oriented and service-driven Client Administrator.

In this role, you’ll provide essential day-to-day support for real estate accounts by assisting Client Managers and Insurance Advisors with policy administration, renewals, and client service.

• Provides administrative support to Client Managers and/or Insurance Advisors.
• Responds to customer inquiries promptly and provides assistance with coverage questions.
• Assists Client Managers in gathering information on exposures and operations to support marketing and the quotation process.
• Assists Client Managers with proposal preparations.
• Processes and prepares customer correspondence, certificates of insurance, binders, cancellations, ID cards, and others as requested.
• Reviews and/or processes new and renewal policies, endorsements, audits, cancellations, etc. for accuracy and prepares correspondence to insured and/or insurance carrier.
• Prepares invoices and post payments.
• Assists Client Managers in filing insurance claims on behalf of the insured, follows up for claim updates as necessary, and helps resolve any claims issues.
• Ensures that activities and follow-ups are set and maintained within the agency management system.
• Attends and participates in internal meetings and completes required training.
• Performs additional duties as assigned or required.
• The above statements cover what are generally believed to be the essential functions of the job in accordance with the Americans with Disabilities Act (ADA). Specific circumstances may allow or require some people assigned to the job to perform a different combination of duties.