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Responsible for successfully servicing and cross-selling group products to existing clients while consistently providing excellent customer service. Works directly with client Human Resource personnel and employees to manage the relationship with insurance carriers to correct claims, billing issues and interpret various plan provisions. Builds interpretive relationships with carriers and stays current with industry trends, such as product and legislative changes.
Responsible for successfully servicing and cross-selling group products to existing clients while consistently providing excellent customer service. Works directly with client Human Resource personnel and employees to manage the relationship with insurance carriers to correct claims, billing issues and interpret various plan provisions. Builds interpretive relationships with carriers and stays current with industry trends, such as product and legislative changes.
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• High School Degree required.
• 3 years’ of Employee Benefits experience required.
• State appropriate Life, Accident and Health licenses are required.
• Strong oral and communication skills required.
• A 2 year college degree in Business or a related field preferred.
• Prior Customer Service experience preferred.
• Must be able to maintain flexible schedule, including possible evenings.
• Must have access to reliable transportation on short notice to travel to other off-site locations and valid driver's license plus ability to maintain this throughout employment.
• Experience with Community & Experience Rated Health Plans preferred.
• Knowledge of Zywave a plus.
As an Equal Opportunity / Affirmative Action Employer, Pioneer Bank will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
Private community bank serving individuals, businesses, municipalities, and communities across New York’s Capital Region.
Visit company websiteJobs and hiring trendsUSD 62354-85000 yearly / year
Full-time
Mid · 3+ years experience
Onsite
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